For all ecommerce transactions, we gladly accept Visa, MasterCard, American Express, Discover, Bar Pay, Apple Pay, Google Pay & Pay Pal.
There are NO minimum order requirements for items purchased through our Market Place.
However, we do have a minimum order of 3 items required for our Create a Gift Box.
At Willows Box & Co., we are passionate about offering you a thoughtful and stress free gifting experience. We guarantee the quality and presentation of our gifts upon delivery, and we are here to make certain that you and your gift recipients are 100% satisfied.
We do not offer exchanges or returns but if a gift we’ve sent does not live up to these standards, please contact us within 48 hours of delivery so that we have an opportunity to make it right for you! You can reach us by email at hello.thewillowsbox@gmail.com. Our studio hours are Monday - Friday Mountain Time, excluding holidays.
Returns Policy
At Willows Box & Co., all sales are final.
Exchanges (if applicable)
We only offer exchanges for items that are defective or damaged. To request an exchange for the same item, please email us at hello.thewillowsbox@gmail.com with a photo of the damaged product.
Shipping
To return a product, please mail it to: Willows Box & Co. 11651 40 St SE Unit 9 Calgary, AB T2Z 4M8
Please note, you are responsible for covering the shipping costs for any returns, and these costs are non-refundable. If you are issued a refund, the cost of return shipping will be deducted from the total.
The time it takes for exchanged items to reach you may vary based on your location.
For items valued over $50, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Yes we do! Free standard shipping applies to individual gift box orders within Canada that are $200 or more.
All Willows Box & Co. gifts boxes are thoughtfully curated and beautifully assembled. Therefore, Create a Gift Box Gifting, requires 3-5 business days to process.
For Custom Gift Design Service, we require 6 weeks lead time. Click HERE to learn more.
Our Gifting Studio is located at 11651 40 St SE Unit 9, Calgary, AB T2Z 4M8. We deliver to personal residences and business within Canada and USA.
We sure do! We offer local pick up at our Gifting Studio located at 11651 40 St SE Unit 9 in Calgary. By appointment only.
We also provide FREE local hand delivery for orders that are in a 5km radius from our pick up location. For orders that are $100 or more & in a 5-10km radius, we will deliver for a small delivery fee.
We ship within Canada and USA using Canada Post. Typically, orders take 1-2 business days to process and 3-10 days to deliver depending on your ship to location. If you’re in a rush, please contact us.
Please note that remote shipping locations will have a longer delivery duration.
No, we unfortunately don’t. All Willows Box & Co. gifts boxes are thoughtfully curated and beautifully assembled. Therefore, orders take 3-5 business days to process. If you’re in a rush, please contact us to see how we can help.
hello.thewillowsbox@gmail.com
During the order process, there will be an option to select a specified shipping date. Unfortunately, we are unable to arrange, predict or guarantee specific delivery dates for orders that are being shipped through Canada Post.
However, local hand delivery dates can be arranged. If you are in need of an urgent gift, please give us a call and we will do our best to have it ready for you as soon as we can!
For Custom Corporate Gifting Projects, a courier service such as Fedex maybe used.
Once you place your order online, you will receive an order confirmation emailed to your address which will include a Canada Post tracking number.
For shipping orders, we cannot guarantee the quality of the chocolate upon delivery and are unable to issue a refund as a result of melting, even when cold packs are used.
We will do our best to accommodate changes such as an address or name change, if we have not already sent your order out. Please email us at hello.thewillowsbox@gmail.com and we’ll do everything we can to help.
If your gift is returned to us by Canada Post as undeliverable, we will:
· Notify you by email/phone that your gift box was returned, along with the reason Canada Post has given us.
· You provide us with an updated/valid mailing address for Canada Post to attempt re-delivery.
· We will re-package your gift, ensuring that it’s in perfect condition.
· The fee to re-process a return-to-sender gift is $20 plus the actual cost of postage, which we will send to you as an electronic invoice.
· Once the invoice is paid, we will re-ship the gift within in 2 business days.
When the Canada Post tracking tool indicates that your gift box was successfully delivered, it means the item arrived as addressed. Some addresses do not have deliveries directly to your door; you may need to check a second location like a mail room, front desk, or safe drop location. Also, check with everyone in the household as another member of the house may have received or retrieved the item.
In rare and unfortunate situations that are out of our control, the missing gift box could be attributable to any number of things, including the package being stolen or lost. We recommend filing out a carrier claim, and we’d be happy to the same on our end!
Gifts are gently placed in an elegant white box, filled with crinkle paper. A note card with your personal message is placed on top. Your gift box is then thoughtfully wrapped with a beautiful bow & completed with a gift tag of your choice.
For more information about our Custom Gift Design Service, please visit us HERE.
Majority of the time we are sending gifts to the gift recipient and so we NEVER include a receipt in the shipping box. You as the gift giver will receive an email confirmation that also acts as a receipt for your purchase. If you require something additional, please contact us hello.thewillowsbox@gmail.com and we will be happy to help.
Definitely! Please write your personal note or sentiment at checkout. With elegance and care, we will electronically print your message on a white gift card that’s placed within your recipients gift box.
Nope! They do not receive any details from us except the actual gift. Our process allows for the recipient to be surprised at their gift delivery - unless you reach out to them on your own.
Yes, from employee milestones, client appreciation, holiday gifting, branded event gifts, to product launches, and everything in between, Willows Box & Co. will take care of every last detail, offering you a thoughtful, stress-free, and professional gifting experience.
Explore our endless customization options, from printed corporate logo’s, ribbons, custom gift wrapping, personalized hand written cards, and uniquely branded products. For more information please visit us HERE.
This is one of our specialties! For more information, please visit us HERE.
Absolutely! Elevate your clients' gifting experience with branded and personalized gift tags and note cards. We can add your logo to paper items like gift tags, note cards, and belly bands, as well as products such as tumblers, candles, blankets, and spatulas.
How It Works Contact us to set up a call to discuss your business gifting strategy and preferences.
Elevated Corporate Gifting has never been so easy. When you're ready to get started, we're here to help!
Please visit us HERE to get started!
To ship your gift boxes to multiple addresses, please send us an email and we will provide you with an order form for orders of 5+ gifts. Alternatively, you can order each one individually through the website
Whether you're in need of 1 or 500 plus gift boxes, Willows Box & Co. is ready to handle your project from start to finish. From budgeting, sourcing products to perfectly reflect your event and brand, to custom design & branding, gift assembly, address logistics, as well as shipping and delivery. For custom gifts and orders over 5 gift boxes, we ask that you contact us HERE for more information.
