At Willows Box & Co., we are passionate about offering you a thoughtful and stress free gifting experience. We guarantee the quality and presentation of our gifts upon delivery, and we are here to make certain that you and your gift recipients are 100% satisfied.
We do not offer exchanges or returns but if a gift we’ve sent does not live up to these standards, please contact us within 48 hours of delivery so that we have an opportunity to make it right for you! You can reach us by email at hello.thewillowsbox@gmail.com. Our studio hours are Monday - Friday Mountain Time, excluding holidays.
Returns Policy
At Willows Box & Co., all sales are final.
Exchanges (if applicable)
We only offer exchanges for items that are defective or damaged. To request an exchange for the same item, please email us at hello.thewillowsbox@gmail.com with a photo of the damaged product.
Shipping
To return a product, please mail it to: Willows Box & Co. 11651 40 St SE Unit 9 Calgary, AB T2Z 4M8
Please note, you are responsible for covering the shipping costs for any returns, and these costs are non-refundable. If you are issued a refund, the cost of return shipping will be deducted from the total.
The time it takes for exchanged items to reach you may vary based on your location.
For items valued over $50, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
